Renal Technical Support
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The Renal Technical Support is dedicated in offering technical assistance for products manufactured and/or distributed by Baxter Healthcare Renal Division. For technical support, call 1-800-553-6898 and follow the prompts and options listed by product below.
PD Hardware Operational Support
| Instrument HOMECHOICE, HOMECHOICE PRO, QUANTUM |
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| Telephone number | Business Hours | Emergency Hours |
| 1-800-553-6898, Prompt 1 | 24-Hour Support | 24-Hour Support |
Hemo Hardware Technical Assistance
| Instrument ARENA, AURORA, SYSTEM 1000/TINA, EXTRAPURE R.O |
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| Telephone number | Business Hours | Emergency Hours |
| 1-800-553-6898, Prompt 4, Option 1 | 8:30 AM-5:00 PM ET | 5:00 PM-8:30 AM ET |
Acute Hardware Technical Assistance
| Instrument AQUARIUS |
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| Telephone number | Business Hours | Emergency Hours |
| 1-800-553-6898, Prompt 4, Option 2 | 24-Hour Support | 24-Hour Support |
Software Non-Technical Assistance
| Instrument Software Ordering and Installation Scheduling |
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| Telephone number | Business Hours | Emergency Hours |
| 1-800-553-6898, Prompt 6 | 8:30 AM-6:00 PM ET | N/A |
PD Link Software Technical Assistance
| Instrument PD Link |
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| Telephone number | Business Hours | Emergency Hours |
| 1-800-553-6898, Prompt 6 | 8:30 AM-6:00 PM ET | N/A |
Other PD Software Technical Assistance
| Instrument PD ADEQUEST, POET, OR WEB PREPARE |
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| Telephone number | Business Hours | Emergency Hours |
| 1-800-553-6898, Prompt 6 | 8:30 AM-6:00 PM ET | N/A |
